Use HTML to enhance the look and feel of the comments and work notes posted in the activity field of any ServiceNow record. Hi setValue will not work on journal type fields,use gr ['work_notes'] instead , so, your script should be: var gr = new GlideRecord ('incident') In the ServiceNow ecosystem, we frequently encounter the requirement to synchronise journal field entries, such as Work Notes or Additional Comments, between Where can the custoner see this is it in the Portal, when they login to ServiceNow? In our Instance for the time being we are not giving access to the client to login to a Portal or We would like to be able to add screen shots (pasted from clipboard) to Service Now in the Comments and Work notes sections of Can you can explain the difference between the two. If two state flows with work notes have the same Ending state, but only one has a Starting state, the system adds the work notes from the state flow with the starting state. My understanding is - Works Notes are notes visible to agents only - How can you create a filter or list layout to complete a text search for additional comments or work notes? I have a requirement for Solved: Hello, a common usage that we usually have on the work notes is to add a clickable link so the user can open another record whatever that In this video I've explained that how to update existing work notes/comments from a record in ServiceNow If you really like my effort please like this video, subscribe my channel and share to your Another method for retrieving the work notes and comments for an incident is to make a call to the ServiceNow Table API and, instead How to Delete or Update work notes or additional comments ?Please Provide any examples also Scenario: we entered wrong Hello Community, Anyone help me which tables the comments and work notes are stored and how to delete the comments in activity . ) How to separate work Hello Team, I have created a Custom table on custom application and added work notes and additional comments, Now added them to form with Activity formatter. But I am not The REST Table API does not return content of Work Notes and Additional Comments by default when retrieving data for records using these fields. When managing records in ServiceNow, maintaining clear, detailed, and timely communication between team members is essential. I'm trying to figure out how to add work notes in the activity field when a catalog task has been started from a work flow and assigned to a different assignment group Where are the comments ( work notes & additional comments ) stored in ? after some research i found this table sys_journal_field, but Problem Statement How multiple journal fields behave on records like ( Task, Request, Requested Item etc. This better matches Wij willen hier een beschrijving geven, maar de site die u nu bekijkt staat dit niet toe. Work notes are an important part of the state flow process and are used to communicate information about state transitions. The state flow adds these work notes to the Work notes In the scenarios where you may want to tie comments to a particular task. You can do this by creating a database view to join the tables where they are stored.
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